The history of Apple
Computer can be told through its advertisements as well as
its products. There was, of course, the commercial that
introduced the Macintosh. It was broadcast exactly once,
during the 1984 Super Bowl, and signaled the company's bid
to reclaim leadership in personal computers from IBM and its
tiny, little-known software partner, Microsoft.
Late last month, Steve
Jobs, Apple's chairman, rented an ornate theater here to
promote Apple's
latest advertisement for its iPod music player --a crisp
psychedelic montage of the Irish pop band U2 playing
"Vertigo," a song from its next album. Unlike the 1984
commercial, this one is intended to help Apple preserve a
big, and growing, lead in the marketplace.
Speaking
just after the event, Bono, U2's lead singer, said the band
was not charging Apple a penny to be in the ad. (The band
says it had turned down as much as $23 million to use its
music in other commercials.) In its three-year life, the
iPod has achieved such "iconic value," Bono said, that U2
gets as much value as Apple does from the commercial, by
promoting its music and the new Red and Black U2 edition of
the iPod, for which the band gets royalties.
The iPod, Jobs boasted at
the event, has become the "Walkman of the 21st century." It
dominates its market in a way that no Apple product has done
in a generation, raising the possibility that the company is
becoming more than just a purveyor of computers with high
design and low market share. If Apple continues to ride the
wave of digital consumer electronics products, it may become
the Sony of the 21st century.
For that to happen,
however, Jobs must do what he failed to do last time:
prevail over his old nemesis, Bill Gates, who sees
entertainment as Microsoft's next great frontier. Microsoft
is working hard to make sure that the iPod is less like the
Walkman and more like the Betamax, Sony's videocassette
format that was defeated in the marketplace by VHS.
A few days after Apple's
U2 extravaganza, Gates, Microsoft's chairman, paced around
his office overlooking the rolling hills of suburban Seattle
and recalled another advertisement that Apple made 25 years
ago. "When IBM came out with their PC, Apple ran an ad
saying, "Welcome,'" Gates said. "Apple hasn't yet run the ad
welcoming us into the music business.
"They should," he added.
But he isn't holding his
breath. Instead, Microsoft is turning up the volume in the
portable music business. And Gates makes no secret that he
expects to beat Jobs in that market as convincingly as he
did in personal computers.
A Familiar Tune
In many ways, the story sounds eerily familiar. As was the
case in computers, Apple has sprinted ahead in the music
market with an innovative product, elegant design and tight
links between its hardware and software. Plodding along
after it is a vast army, organized by Microsoft, of rivals
that may be less skillful than Apple but offer a broader
array of options and cheaper prices.
In music, Microsoft has
rallied nearly every other manufacturer--like Dell, Samsung
and Rio--to support a new version of Windows Media. That
audio standard allows their gadgets to play songs bought
from most music service companies, including America Online,
Napster and RealNetworks, as well as its own new MSN Music
store. Microsoft's campaign slogan for the services and
players is "plays for sure."
The iPod cannot play songs
from most other stores, and Apple's iTunes store won't sell
songs for other players. Gates argues that consumers
ultimately will want more choices. "There's nothing unique
about music in terms of, do people want variety of fashion,
do people want low price, do they want many distribution
channels?" he said. "This story has played out on the PC and
worked very well for the choice approach there."
Jobs rejects the
comparison between the music players and computers. The
Macintosh had an uphill battle, Apple says, because so many
corporate customers already had applications based on
Microsoft's operating system that they didn't want to
abandon. By contrast, Apple's iTunes Music Store sells
pretty much the same songs that the others do, but they
cannot be moved onto non-Apple portable devices.
Most important, he points
out, Apple's market share has actually increased during the
past year, despite increasing competition. "We offer
customers choice," he said during a news conference after
the U2 event, answering a question about Microsoft's
strategy. "They don't like the choices our customers are
making."
Indeed, in the third
quarter, some 2 million iPods were sold--more than all of
its competitors combined, and more than double the pace of
the second quarter. Market analysts and even rivals expect
that Apple will sell more of them this holiday shopping
season and continue to dominate the market into next year.
What happens next holiday
season and beyond, however, is a matter of considerable
debate. Microsoft fans say that other music players will
begin to match Apple's features and styling, and with lower
prices. They suggest that consumers, meanwhile, will want to
buy music from stores other than iTunes.
"Over time, proprietary
standards always lose because industry standards always win
because you get more for less," said Michael A. George, the
general manager of Dell's consumer business. Dell has just
introduced a 5GB music player, using the Windows standard,
for $199, some $50 less than Apple's iPod Mini, which has 4
gigabytes. Microsoft is also betting that a new crop of
subscription services, like Napster to Go, which let users
fill up a music player with thousands of songs for a flat
fee of $10 to $20 a month, will prove attractive to
consumers. Jobs, by contrast, spent months convincing the
record labels to allow Apple to sell songs one at a time for
99 cents each, and he argues that consumers prefer owning
music to renting it.
"If you sit down next to
me and say you have 1,000 songs and you pay $10 a month, how
cool will I feel to say I paid $1,000 for 1,000 songs,"
asked Jonathan Sasse, the president of iRiver America, a
subsidiary of ReignCom, a Korean maker of portable players
that has endorsed Microsoft's format for subscription
services.
Rocking the Industry
Still, dethroning the iPod won't be easy. One reason is that
none of the rival electronics companies has made a player
that is nearly as attractive and easy to use. "It is not an
MP3 player; it is just an iPod, and it's only made by
Apple," said Frank Sadowski, the head of Amazon.com's
consumer electronics department. The proportion of
Amazon.com customers who buy iPods continues to increase, he
added.
Again, Apple is bucking
the trend. The classic Silicon Valley playbook calls for the
company to try to turn its hit product into a broader
"platform." And many people argue that Apple should open up
both the iPod and iTunes to rivals, so as to establish
itself in the center of the digital music world.
But Geoff Moore, who
articulated the platform strategy in his 1999 book "Crossing
the Chasm," argues that Apple is the rare company that
should not follow his advice. Jobs, he said, has built the
company around idiosyncratic, premium-priced products that
gain appeal in part from their splendid isolation.
It's a risky strategy,
Moore contends. "You are only as good as your latest hit,"
he said. "You know at some point you will miss a step."
But he says Apple is
better off rolling the dice than trying to try to emulate
Microsoft. "It is hard to change the DNA of a company, even
if you have a great hand," he said. "There are some times
that you say, 'there is a great opportunity here, but it is
not for us.'"
There is no question that
Apple has played the music business like a virtuoso, after
ignoring the first several years of the online music boom.
When Apple became interested in music players in 2001, it
rejected the most common technology in the market, flash
memory chips, which can make inexpensive players that can
hold a few dozen songs. Rather, it latched onto an emerging
design based on a hard drive that could hold thousands of
songs.
A few hard-drive players
already existed, but they were bulky. For the iPod's
introduction, Apple bought the entire inventory of a new
generation of smaller drives from Toshiba, making the iPod
the sleekest hard-drive player in the market. This prevented
rivals from offering the smaller players for months.
Since then, Apple has been
quick to add new features. In the spring, it introduced the
iPod Mini, based on 1-inch drives, and last month it
introduced iPod Photo, with the ability to bore your friends
with thousands of snapshots of your latest vacation on its
small color screen. Each innovation was matched quickly by
rivals, but Apple was able to cement its position in the
minds of its consumers as the leader in online music.
Out of Tune
It was helped even more by competitors' missteps. Sony, in
theory, would have been the strongest rival, but it tripped
over its own conflicting agendas. Sony's biggest bet in
digital music was the MiniDisc, a popular format in Japan
that never took off in the United States. And because it
owned a major record label, Sony manufactured players that
made it difficult to play MP3 files, the sort that were
traded freely on file-sharing services.
The pioneers in the market
were Rio (born as Diamond Multimedia) and Creative
Technology, both makers of add-on sound cards for PCs.
Neither had Apple's marketing savvy or budget. Samsung, for
its part, chose to focus on the more lucrative cellphone and
flat-panel television businesses, letting its MP3 business
flounder.
Indeed, Apple has been
able to keep its leading share even though its products are
priced above similar models from rivals. Judging by its
latest crop of products, Apple seems to believe that its
profit margins can grow. The U2 iPod, for example, is priced
at $349, or $50 more than an identical model with a white
case. Adding the photo features to an iPod costs less than
$20, competitors say, but Apple has been able to charge $100
extra for iPod Photo, over the $399 price of the comparable,
music-only player.
"The iPod is an affordable
luxury," said Michael Gartenberg, the research director of
Jupiter Research. "It's not the cheapest player on the
market, but you don't spend thousands of dollars extra to
own one."
While Apple has not opened
the iPod to other music stores, it did make an important
decision to go after the broader market by building a
version for Windows computers. And it reached an agreement
with Hewlett-Packard for HP to resell iPods and install
iTunes software on its computers.
Microsoft has been
developing the Windows Audio formats for nearly a decade as
part of the media player built into Windows. It has long
licensed these formats for use in portable players, and it
recently added features for so-called digital rights
management, which allow music labels to control who plays a
song and under what circumstances. (Apple developed its own
digital rights plan, called FairPlay, that also is intended
to thwart digital piracy.)
As the underdog in audio
technology, Microsoft has marshaled its formidable resources
to get others behind its standard. For example, the fee that
electronics companies pay to license the Windows Media
format is about half of what the owners of MP3 charge. And
Microsoft has offered all sorts of engineering help and
marketing muscle to electronics companies and music service
purveyors in return for their adopting the Windows formats.
"Microsoft made it worth
our while to get them into our box," said Hugh Cooney, the
president of Rio, a unit of D&M Holdings of Japan. Rio had
been using software from RealNetworks. "They bring a whole
suite of service to us, marketing, help with testing and
engineering support," he said.
Not surprisingly,
RealNetworks was not thrilled. Last year, it filed a $1
billion antitrust suit against Microsoft, accusing it of
anticompetitive practices in the player software market. In
the meantime, RealNetworks has largely abandoned that
business to focus on selling subscription music and video
services.
Microsoft also raised
hackles recently when it started its MSN Music Store to
compete with companies like Napster that it had been
courting for years. That isn't so unusual for Microsoft, its
executives say. The company often finds itself both
competing and cooperating, they say, with companies in the
software business.
For the most part, though,
the music world, from the electronics companies to the music
labels, has embraced Microsoft. "I never would have believed
I would say this, but Microsoft has been easy to work with,"
said Ted Cohen, a senior vice president at EMI Recorded
Music.
One reason that Microsoft
can be so accommodating is that it does not need to make
money on media software, as RealNetworks does. It does sell
operating systems for telephones, personal digital
assistants and television set-top boxes. But all of these
are meant first and foremost to encourage people to buy more
and more powerful PCs, each with Windows.