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Lessons Learned
Overconfidence is deadly:
For the second season in a row, a team of male candidates felt they had
an inherent advantage over a team of females in designing a promotional
campaign for a high performance car. This season as before, the men got
their clocks cleaned by the women on the opposing team. The men
repeatedly guaranteed that they would win the task, but their campaign
just did not stir the emotions.
George, who watched the teams in action during the task, felt that the
men of Excel were too cocky and that their arrogance was a major factor
in their defeat. In truth, it was not the only factor, because Excel
made several mistakes in executing the campaign, but the attitude of
superiority among the team members certainly didn't help.
In addition, there's something a bit sexist about an assumption that men
are somehow more qualified to promote a sports car than women are. One
would think that biases like this one would have been discarded a long,
long time ago.
The bottom line: Any good coach of an athletic team tries
to get the players to take opponents seriously and to avoid
underestimating them. That advice applies to the world of business as
well.
Emotional products demand emotional
promotional themes: A Lamborghini is not a
vehicle that provides basic transportation. Therefore, there's not a
purely practical reason to own one. Instead, the motivation for owning a
Lamborghini is emotional, perhaps even illogical. The promotion of a
product like a Lamborghini needs to reflect the emotions that the
product sparks in the mind and heart of the consumer.
Last season, when designing a promotion for the new Pontiac Solstice,
the winning team interviewed consumers, asking how they felt when they
first saw the vehicle. The project manager then incorporated these ideas
into the promotional materials.
Chris started out well in planning the Lamborghini campaign. He
cautioned his teammates against having preconceived notions prior to the
initial meeting with the client. But Chris didn't close the loop by
talking to customers and asking, "What do you think and feel when you
see a Lamborghini?" At the very least, Chris and his colleagues could
have even taken the car for a spin, described their own emotions and put
them in the campaign. Unfortunately, they didn't.
The bottom line: For a product like a Lamborghini, if the
advertising and promotional themes are not felt by the audience and need
to be explained, the promotion is ineffective. It is absolutely
essential to discover the hot buttons among the consumers in the target
audience and push them – hard - with the campaign's message and
materials.
Endangered
species list
The following people are on this week's endangered
species list, based upon the likelihood that they will incur Trump's
wrath in the near future:
Markus
(Excel): It's only a matter of time before
Markus is fired. He's a loose cannon who lacks the sense to know when to
keep quiet. He is also very quick to turn on the rest of his team in
order to elevate himself. Markus had some sound precautionary comments
to make about certain features of Excel's print campaign. In the end, it
turned out that his assessments were correct. However, he was not taken
seriously by his team because he had already alienated everyone after
the first task. He was also inept when he tried to help with the
production of the video commercial for Lamborghini.
Kristi
(Capital Edge): She's the only one on her team
who has been a losing project manager, but that didn't stop her from
complaining continuously about Marshawn's performance as project
manager. Kristi was the only member of her team who did not vote in
favor of giving Marshawn an exemption from being fired next week. If
Kristi continues on her current path, her teammates will soon tire of
her shrillness, and so will Trump.
Mark
(Excel): He was very cocky in his predictions
of a victory for Excel. However, as the person in charge of the print
campaign, he made at least two critical errors that the judges noted. He
was lucky that Chris did not make him attend the firing session, because
he bore a lot of the responsibility for Excel's unsuccessful campaign.
Gold Stars:
There are no gold stars for this week's episode.
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