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EPISODE SEVEN LESSONS


Richmond.com

Maureen Moriarty
Seattle Post-Intelligencer
Wednesday, April 12 2006

 

This week's assignment:

Convening the corporations atop his skyscraper under renovation on Wall Street, Trump assigned Gold Rush and Synergy the task of remodeling a room for the Boys & Girls Club to help promote an Ace Hardware community outreach program.

Lenny chose to lead Gold Rush, but the Russian immigrant failed to place any importance on his meeting with executives.
Lenny blew the executive meeting with poor planning, awkward silences and failing to ask the right questions. As a result, Gold Rush did not design the room to the judges' expectations. They created a room solely for musicians, prompting the judges to question how the room would appeal to kids who were uninterested in music.

Synergy actually won despite Michael's leadership as project manager.  Well-spoken Michael seemed to be talking too much, and was highly indecisive, aggravating his teammates to the point that they fell into uncontrollable laughter. The judges preferred Synergy's "lounge" theme, which included different areas that appealed to all kinds of kids with games and entertainment to foster teamwork. It was a sound win for Synergy -- the team hit both the judges' mark and the mission of the Boys and Girls Club: to bring all kinds of youth together in an environment that promoted interaction.  Still, in the end, Synergy created a colorful, multipurpose room that most pleased the executives.

For their reward, Synergy continued in a charitable mode by granting a sick little girl’s wish for a shopping spree at Toys "R" Us. But there was no fun for Gold Rush in the boardroom, where Lenny was under fire from most of his colleagues—as well as Trump and his trusted associates.

In the boardroom

Gold Rush headed for the boardroom, where Lenny intended to bring Charmaine and Lee to the firing session. However, Donald Trump had heard enough in his preliminary questioning of the team to proceed quickly to a decision. He held Lenny responsible for everything that went wrong, from botching the team's strategy meeting with the Ace Hardware executives to delivering a poor closing presentation. Therefore, it was easy for him to fire Lenny.


Lessons Learned

  • The Good:

    • Loyalty: Lee stood by Lenny in the boardroom, noting he "would do anything for Lenny; he is my friend." Loyalty is not something we often see on this show, and Trump has demonstrated he admires it. Leaders who are trusted by their co-workers inspire loyalty.

    • Give them what they want: Team Synergy won the Boys and Girls Club challenge because of its ability to deliver what the client said it wanted. The team asked the right questions, listened and then put together a plan that delivered.
       

  • The Bad:

    • No plan: It was inexcusable that Lenny didn't have a plan for his executive meeting. The dead silence surely stunned the executives, and his language challenges were painful to watch. Even more surprising was his admission to Trump in the boardroom that he wasn't trying to "please the judges."

    • Paralyzing indecisiveness: As project manager for Synergy, Michael couldn't make a decision. He pondered paint samples for hours, resulting in his team having to pull an all-nighter to finish on time. When there are tight timelines, there is no room for indecision or micromanagement. Effective leaders know when they should collaborate and when a decision needs to be made. Trump isn't going to hire a leader who can't make a decision.
       

  • The Ugly:  No respect. You can't get respect if you don't give it. Lenny was dismissive and rude to his teammates. Leaders need to model what they want in others.
     

  • Plan for strategy sessions: In the Ace Hardware task, Gold Rush got off to a bad start by not adequately preparing for the initial strategy session with the Ace Hardware executives. Thus, there was a significant amount of "dead air" during the meeting, and it was eventually cut short. Synergy spent much more time with the executives and Michael asked many questions in order to nail down the objectives for the renovated space. Thus, Synergy had a much better handle on what the Ace Hardware people wanted to see in the finished room.

    The bottom line: Lenny needed to take a leadership role in running the meeting with the executives, but he missed an important opportunity, and the single-purpose space renovated by the Gold Rush team was off the mark. In addition, this was the second week in a row in which Gold Rush blew an initial strategy session with the people who would eventually judge the task - not a smart thing to do. No one likes to attend meetings. Everyone is busy. The smart businessperson will come to meetings with an organized agenda that is to the point.
     

  • Thoughtful presentations count: Lenny didn't prepare for his team's presentation of its renovated space, either. His team had worked through the night to get it ready, and deserved a better presentation of its effort than Lenny provided. On the other hand, Michael was ready to lead the Ace Hardware executives around Synergy's space and he did a good job of highlighting its features.

    The bottom line: Perhaps someone else on the Gold Rush team should have volunteered to do the presentation, but the bigger problem was that Lenny just didn't give it any thought. These presentations matter, especially in a case like this one in which the eventual judging of the teams was based on qualitative assessment.


Endangered species list

Here are the people on this week's list, given the likelihood that they will incur Trump's wrath in the near future:

  • Tarek (Gold Rush): Everything he touches seems to go bad. He should have a personalized chair in the boardroom. If Bryce had brought him into the firing session this week, he would have had an excellent chance of being fired simply because he has been there so many times.
     
  • Charmaine (Gold Rush): Back on the list again, she did much better as a project manager than she has done as a "worker bee."
     

  • Commentary

    By the halfway point in previous seasons of the show, it was pretty evident who the front-runners were. For example, Kelly in season 2 and Randal in season 4 had both put some distance between themselves and the other candidates by week 7 or 8.

    This time, however, although it is possible to rank order the candidates, the differences between the front-running candidates are not that large. So, even though it would take a lot for Tarek, Tammy or Charmaine to become finalists, there is still a lot of potential for movement among the top six candidates because every one of them has been a winning project manager.

    One more thing to keep in mind - we are due for another multiple firing before long. There are ten candidates left, and only seven weeks left in which to narrow the field.

    The Report Card
    Gold Rush:
    • Effort --
    • Performance --
    • Creativity --


     


    "I know you believe in Lenny, but Lenny made a lot of mistakes on this task."

    Synergy:
    • Effort --
    • Performance --
    • Creativity --


     





     

     

    EPISODE 7