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EPISODE EIGHT

QVC

 

THE SPRINT TO SHOW TIME

The sting of Primarius' disastrous failure during the previous task lingered around the loft like an unwelcome guest. Martha Stewart proclaimed the defeat as the worst seen so far and relentlessly downsized the corporation's workforce from five to three in a shocking double dismissal. Suddenly outmanned by their rivals, Primarius' ranks were replenished by the arrival of Dawna, Matchstick's most successful project manager. The reserved and focused candidate abruptly found her destiny tied to three of the most cantankerous and explosive candidates in the loft: Bethenny, Howie, and Jim.

The corporations' next task was to sell outdoor products during a live ten minute segment on QVC. During the sprint to show time, one candidate strove to take control of the task away from the project manager, another candidate neglected to prepare adequately for an important role, and in a potentially disastrous last-minute maneuver, a project manager put one of the loft's most unpredictable candidates on camera - live, across America.

After all the orders were tallied, the revenue proved Matchstick the winners, and Primarius was left to wallow in their losing streak. Facing a quartet of squabbling candidates, Martha exercised her judicial authority and sent the least passionate member of the bunch packing.

THE GREAT OUTDOORS

The candidates met Martha Stewart and her trusted associates in MSLO's ninth floor showroom. After a quick candidate shuffle, the corporations were equally populated: Dawna joining Bethenny, Howie, and Jim on Primarius and Amanda, Leslie, Marcela, and Ryan remaining with Matchstick. The corporations' next task was to sell an outdoor product on QVC, the leading home shopping network.

Outside, two buses were standing by to transport the candidates to QVC's massive Westchester, Connecticut facilities. After selecting a product and creating a pitch, the corporations would have ten minutes to hawk their outdoor merchandise to millions of consumers live on the QVC network. The corporation to amass the most revenue in ten minutes would be declared victorious. The other corporation would face Martha in the conference room, where someone would be sent home.

LIVE AND ON THE AIR

Inside QVC's massive warehouse, Matchstick selected a teak box that automatically retracted and stored a garden hose. Ryan, marking his second turn as project manager, quickly divided the labor between his candidates. Marcela took over set design, Leslie became the on-air expert, Amanda was in charge of demonstrating the product, and Ryan would produce the broadcast from the control room. However, it was clear that Amanda wanted to be in charge. She dominated discussions and jockeyed for a bigger on-air role. After a restrained but sharp debate, Ryan declined to acquiesce to the pressure and Amanda remained in product demonstration.

As the only candidate yet to take the role of project manager, Bethenny was in charge of Primarius. After some deliberation, the corporation picked a portable cordless inflator. After everyone agreed on Howie and Dawna as the on-air hosts, Bethenny began to wonder if Dawna had enough camera-friendly charisma. The project manager's frantic doubts and second guesses put extra stress on Dawna. The corporation held a late night rehearsal, and surprisingly, it was Howie who bombed. Despite having all day to prepare and practice, Howie stuttered, choked, and even forgot the name of the product. With the clock ticking, Bethenny had no choice but to replace Howie with Jim. However, no one was entirely comfortable putting the most volatile candidate on live television - not even Jim himself.

Before long it was showtime for the candidates. Instead of going for a hard sell, Matchstick endeavored to establish a connection with the consumer. When Leslie was on screen interacting with a QVC host, sales of the Hydro Teak Box Hose Retractor jumped. Ryan, monitoring call volume and frequency, produced the broadcast to focus on Leslie as much as possible. During Primarius' broadcast, Jim proved that he could tone down his personality when the task demanded. The audience responded to his camera-friendly chemistry with Dawna, and sales of the Bonaire Cordless Air Inflator were steady - until Jim began to wander in and out of camera shots. Howie's job was to coach the on-air candidates over earpieces from the control room, but his inability to figure out QVC's system prevented him from instructing Jim properly.

A MILE IN MARTHA'S SHOES

Back in the conference room, Martha Stewart asked Bethenny how she enjoyed her first excursion as project manager. The rookie leader was confident that her corporation did everything necessary to win, but only the final dollar amount could say for sure. Alexis proceeded to read Primarius' results. The corporation sold an impressive 266 Bonaire Cordless Air Inflators, at $44.78 each, for a grand total of $11,911.48. Charles reported that Matchstick sold 143 Hydro Teak Box Hose Retractors for $99.97. Their volume was lower, but the high price drove their total take to $14,295.71. Once again, Matchstick emerged victorious, while Primarius racked up another loss.

Matchstick's reward was an extravagant jaunt to one of Martha's gorgeous abodes. First, the candidates were treated to a scenic helicopter ride from Manhattan to the East Hamptons. Then a limousine whisked them away to Martha's Lily Pond residence, where they met Kevin Sharkey. As the decorating editor at Martha Stewart Living, Kevin was well qualified to highlight the subtler touches of the beautiful home. The entryway sported a stuffed tarpon fish - a magnificent species whose stunning hues inspired the colors of the house. In the dining room, Kevin explained how the Venetian glass chandelier influenced the color of the ceiling. Painted ceilings, he revealed, was a Martha Stewart trademark. The candidates oohed and aahed at all the masterful details as they browsed the house. "Martha is letting us walk in her shoes," Leslie marveled.

MARTHA DEMANDS PASSION

In the conference room, Martha Stewart rebuked Bethenny for failing to secure a victory on her first outing as project manager. Dawna alleged that Bethenny's fretful leadership style had an anxious effect on the corporation and a counterproductive effect on the task. When Howie blamed their failure on their product choice, Martha countered that it was Primarius' unfocused and disorganized on-air sales pitch that doomed them. Jim defended his performance by explaining how he came to be co-host at the last minute, which touched off a contentious debate over the circumstances of Howie's departure from the role.

Martha cut through the heated debate and forced Bethenny to pick one candidate to go back to the loft. The project manager spared Dawna, and while Martha consulted with her trusted associates in private, the imperiled candidates lamented the fact that Dawna managed to escape scot-free. Back in the conference room, Bethenny dodged direct questions about her leadership to criticize Dawna's inability to adjust to the faster pace of Primarius. Charles, somewhat befuddled at the turn in conversation, abruptly stopped Bethenny and chided her for wasting time discussing an absent candidate.

Moving on, the debate returned to Howie's lax preparation. Bethenny claimed he had more than ample time to arrange himself. "This is getting us nowhere," Martha quietly scolded. She reproached Howie for not taking advantage of a golden opportunity to let his sales skills shine. Bethenny lacked leadership ability, Martha said. But while the project manager had admirable determination, Howie flat out lacked passion - a vital requirement for working at Martha Stewart Living Omnimedia. "I just don't get what you would do in our kind of company," Martha confessed, and shook his hand. Howie's time had come, and it was his turn to leave the loft.
 

 

LESSONS LEARNED